novo SOLUTION - Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the novo SOLUTION iOS app, associated websites, and related services (collectively, the “Services”). By using the Services, you agree to these Terms.

0. Who We Are

For now, novo SOLUTION is developed and operated by **Mohammad Reghabi**, an individual located in **Vancouver, British Columbia, Canada** (“novo SOLUTION”, “we”, “us”).

If you are using the Services on behalf of a business or other entity, you represent that you have authority to bind that entity, and “you” refers to that entity.

1. The Services

novo SOLUTION is a business management platform that may include inventory management, invoicing/estimates, customer and appointment management, website management and syncing, analytics, and optional integrations (including social media and payment providers).

We may modify, add, or remove features over time. Some features may require a paid subscription or configuration.

2. Accounts, Security, and Access

  • **Account responsibility**: You are responsible for safeguarding credentials and controlling access to your account(s).
  • **Accurate information**: You agree to provide accurate information and keep it updated.
  • **Authorized users**: You are responsible for actions taken by users you authorize under your business account and for assigning appropriate roles/permissions.
  • **Security**: You must not attempt to bypass security controls, probe, scan, or test the vulnerability of the Services, or interfere with other customers’ data.

    • 3. Acceptable Use

    You agree not to use the Services to:

  • Violate applicable law or third-party rights
  • Upload malware, exploit code, or harmful content
  • Engage in fraud, impersonation, or unauthorized access
  • Reverse engineer, decompile, or attempt to discover source code, except to the extent such restriction is prohibited by law
  • Use the Services in a manner that could disable, overburden, or impair the Services or others’ use
  • Upload or store Sensitive Data (defined below) unless we have expressly agreed in writing

    • We may suspend or terminate access if we reasonably believe your use violates these Terms or creates risk to the Services or others.

    4. Subscriptions, Billing, and Payments

    Some features require a paid subscription. Subscription terms, pricing, and plan limits may vary by tier.

    4.1 App Store Billing and Auto-Renewable Subscriptions

    If you purchase a subscription through Apple’s App Store, the following terms apply:

  • **Payment**: Payment will be charged to your Apple ID account at confirmation of purchase.
  • **Auto-Renewal**: Subscriptions automatically renew unless auto-renewal is turned off at least 24 hours before the end of the current subscription period.
  • **Renewal Charge**: Your account will be charged for renewal within 24 hours prior to the end of the current period at the rate of your selected plan.
  • **Managing Subscriptions**: You can manage your subscriptions and turn off auto-renewal by going to your Account Settings on your Apple device after purchase.
  • **Cancellation**: No cancellation of the current subscription is allowed during the active subscription period. You may cancel renewal of your subscription at any time by turning off auto-renewal through your Apple ID Account Settings.
  • **Free Trials**: If a free trial is offered, any unused portion of the free trial period will be forfeited when you purchase a subscription.
  • **Price Changes**: Subscription prices may change from time to time. You will be notified of any price changes in accordance with Apple’s policies, and you will have the opportunity to cancel before the new price takes effect.

    • Apple handles billing and payment processing for App Store subscriptions, and Apple’s terms apply. For details, see Apple’s terms at https://www.apple.com/legal/internet-services/itunes/.

    4.2 Subscription Tiers

    novo SOLUTION offers the following subscription tiers, each with different feature sets and limits:

  • **Starter**: Basic business management features
  • **Professional**: Advanced features including website integration and additional capabilities
  • **Enterprise**: Full-featured plan with premium support and expanded limits

    • Current pricing and feature details for each tier are displayed in the app at the time of purchase.

    4.3 Third-Party Payments

    If you enable payment processing or terminal features, payments may be processed by third-party providers (for example, Stripe, Square, PayPal, Clover-supported terminals). Their terms and policies apply to those services.

    4.4 Taxes

    You are responsible for all applicable taxes, duties, and fees related to your use of the Services unless required otherwise by law.

    5. Your Data and Your Responsibilities

    5.1 Your Content and Business Data

    You retain ownership of the data and content you submit to the Services (“Customer Data”). You are responsible for the legality of Customer Data, including obtaining any required notices and consents from your customers, employees, or other individuals.

    5.2 Data Protection Roles

    Where applicable:

  • Your business typically acts as the **data controller** for Customer Data you upload or manage.
  • novo SOLUTION typically acts as a **service provider / processor** for Customer Data when we process it to provide the Services.

    • 5.3 Backups and Export

    We provide features intended to protect data integrity (including backups and sync), but you are responsible for maintaining appropriate backups and export processes for your business needs.

    5.4 Sensitive Data; No HIPAA Use

    “**Sensitive Data**” includes (without limitation): government-issued identifiers, Social Insurance Numbers, passport numbers, payment card data beyond what a payment processor is designed to handle, precise geolocation, biometric identifiers, health/medical information, or other sensitive categories regulated by law.

    Unless we expressly agree in writing, you must not upload, store, or process Sensitive Data (including **Protected Health Information (PHI)**) in the Services.

    The Services are **not designed for HIPAA compliance** and we do not act as a “business associate” under HIPAA. Do not use the Services to store or process PHI unless we have a separate written agreement that specifically permits it.

    6. Third-Party Services and Integrations (Including Social Media)

    The Services may integrate with third-party platforms that you choose to connect. Examples include:

  • **Social media**: Facebook/Instagram (Meta), TikTok
  • **Payments**: payment processors and terminal providers
  • **Email providers** and other business integrations

    • When you connect an integration, you authorize us to access and process necessary tokens and metadata to provide that integration. You are responsible for complying with the third party’s terms, policies, and platform rules.

    6.1 Social Media Posting and Data Deletion

    If you enable social media integrations:

  • novo SOLUTION may allow you to publish content (for example, product posts) to your connected accounts/pages.
  • Disconnecting an integration stops automated posting and removes stored access where supported.
  • The app provides a “Delete All Social Media Data” option which is designed to disconnect accounts and delete stored connection data (including tokens and local cached settings).

    • Important:

  • Content already posted to third-party platforms remains on those platforms unless you remove it there.
  • Provider-side revocation may be attempted where supported, but revocation is not guaranteed in all cases.

    • 7. Intellectual Property

    The Services, including software, design, text, graphics, and logos, are owned by novo SOLUTION or its licensors and are protected by intellectual property laws.

    We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services during the term of your subscription or authorized use, subject to these Terms.

    8. Confidentiality

    You may receive non-public information about the Services. You agree not to disclose it except as required for authorized use of the Services.

    9. Service Availability, Disclaimers

    The Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law:

  • We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.
  • We do not warrant that the Services will be uninterrupted, error-free, or that data loss will never occur.

    • YOU ACKNOWLEDGE THAT USE OF THE SERVICES IS AT YOUR SOLE RISK. YOU ARE SOLELY RESPONSIBLE FOR CONFIGURING, USING, AND MAINTAINING APPROPRIATE BACKUPS, SECURITY CONTROLS, AND OPERATIONAL PROCEDURES FOR YOUR BUSINESS, INCLUDING EXPORTING AND BACKING UP CUSTOMER DATA YOU STORE IN THE SERVICES.

    10. Limitation of Liability

    To the maximum extent permitted by law:

  • novo SOLUTION will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, goodwill, or business interruption.
  • Our total liability for any claim related to the Services will not exceed the amount you paid us for the Services in the 12 months before the event giving rise to the claim (or, if greater rights apply under law, the minimum permitted by law).

    • TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE THAT novo SOLUTION HAS NO RESPONSIBILITY OR LIABILITY FOR ANY LOSS OR CORRUPTION OF DATA, LOSS OF BUSINESS, LOST PROFITS, OR OTHER DAMAGES ARISING FROM YOUR USE OF (OR INABILITY TO USE) THE SERVICES, INCLUDING ANY RELIANCE ON REPORTS, ANALYTICS, AUTOMATIONS, THIRD-PARTY INTEGRATIONS, OR CONFIGURATION SETTINGS.

    11. Indemnification

    You agree to defend, indemnify, and hold harmless novo SOLUTION and its affiliates from claims, damages, liabilities, and expenses arising from:

  • Your Customer Data
  • Your use of the Services in violation of these Terms
  • Your violation of law or third-party rights

    • 12. Termination

    You may stop using the Services at any time. We may suspend or terminate your access if you violate these Terms or if we must do so to protect the Services or comply with law.

    Upon termination:

  • Your access to the Services may end.
  • You may lose access to certain features and integrations.
  • You remain responsible for exporting any Customer Data you need, subject to applicable retention and deletion processes.

    • 12.1 Account Deletion

    In compliance with Apple App Store requirements, novo SOLUTION provides account deletion directly within the app.

    **How to Delete Your Account:**

    1. Open the novo SOLUTION app

    2. Navigate to **Settings** > **Account**

    3. Tap **Delete Account**

    4. Confirm your decision when prompted

    **Account Deletion Terms:**

  • **Permanent Deletion**: Account deletion is permanent and cannot be undone. We do not offer temporary account deactivation.
  • **No Customer Service Required**: You can complete account deletion entirely within the app without needing to call, email, or contact support.
  • **Data Removal**: Upon account deletion, all your account data, business data, connected integrations, and website content will be permanently deleted.
  • **Third-Party Content**: Content you have already posted to third-party platforms (such as Facebook, Instagram, or TikTok) will remain on those platforms unless you delete it directly from those platforms.
  • **Export Your Data**: You are responsible for exporting any data you wish to retain before initiating account deletion.
  • **Processing Time**: Account deletion is processed immediately upon confirmation. All data is deleted immediately and cannot be recovered.

    • For more details on data deletion, please refer to Section 9 of our Privacy Policy.

    13. Privacy

    Our Privacy Policy (available at https://www.novosolution.org/privacy) explains how we collect and use information, including how to manage data deletion and integrations. Please review the Privacy Policy and the in-app privacy settings.

    14. Changes to These Terms

    We may update these Terms at any time, **without prior notice**, to the extent permitted by law. Updated Terms are effective when posted (or as otherwise stated). By continuing to use the Services after updated Terms are effective, you agree to the updated Terms. If notice is required by applicable law for certain changes, we will provide the required notice.

    15. Additional Standard Terms

    15.1 Export Controls and Sanctions

    You represent that you are not located in (and will not use the Services in) any jurisdiction where such use is prohibited by law and that you will comply with applicable export control and sanctions laws.

    15.2 Force Majeure

    We will not be liable for any delay or failure to perform resulting from causes outside our reasonable control (for example, outages, acts of government, natural disasters, labor disputes, internet/service provider failures, or third-party platform failures).

    15.3 Assignment

    You may not assign these Terms without our prior written consent. We may assign these Terms as part of a merger, acquisition, reorganization, or sale of assets.

    15.4 Severability; Waiver

    If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect. A waiver of any breach is not a waiver of any other breach.

    15.5 Entire Agreement

    These Terms (together with the Privacy Policy and any additional written terms for specific features or enterprise plans) are the entire agreement regarding the Services and supersede prior or contemporaneous agreements on the subject.

    16. Governing Law; Venue

    These Terms are governed by the laws of the **Province of British Columbia** and the federal laws of **Canada** applicable therein, without regard to conflict of law principles.

    To the extent permitted by law, you agree that any dispute, claim, or proceeding arising out of or related to the Services will be brought exclusively in the courts located in **Vancouver, British Columbia**, and you consent to the personal jurisdiction of those courts.

    17. Notices and Contact

    Legal: support@novosolution.org Privacy: support@novosolution.org

    Last Updated: February 20, 2026

    Version 1.1.4 • Last updated: 2/19/2026