novo SOLUTION - Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the novo SOLUTION iOS app, associated websites, and related services (collectively, the “Services”). By using the Services, you agree to these Terms.

0. Who We Are

For now, novo SOLUTION is developed and operated by **Mohammad Reghabi**, an individual located in **Vancouver, British Columbia, Canada** (“novo SOLUTION”, “we”, “us”).

If you are using the Services on behalf of a business or other entity, you represent that you have authority to bind that entity, and “you” refers to that entity.

1. The Services

novo SOLUTION is a business management platform that may include inventory management, invoicing/estimates, customer and appointment management, website management and syncing, analytics, and optional integrations (including social media and payment providers).

We may modify, add, or remove features over time. Some features may require a paid subscription or configuration.

2. Accounts, Security, and Access

  • **Account responsibility**: You are responsible for safeguarding credentials and controlling access to your account(s).
  • **Accurate information**: You agree to provide accurate information and keep it updated.
  • **Authorized users**: You are responsible for actions taken by users you authorize under your business account and for assigning appropriate roles/permissions.
  • **Security**: You must not attempt to bypass security controls, probe, scan, or test the vulnerability of the Services, or interfere with other customers’ data.

    • 3. Acceptable Use

    You agree not to use the Services to:

  • Violate applicable law or third-party rights
  • Upload malware, exploit code, or harmful content
  • Engage in fraud, impersonation, or unauthorized access
  • Reverse engineer, decompile, or attempt to discover source code, except to the extent such restriction is prohibited by law
  • Use the Services in a manner that could disable, overburden, or impair the Services or others’ use
  • Upload or store Sensitive Data (defined below) unless we have expressly agreed in writing
  • **Infringe intellectual property rights**: Upload, display, reproduce, distribute, or otherwise use copyrighted images, photographs, videos, text, graphics, logos, trademarks, trade dress, patents, or other proprietary materials without the express written permission of the rights holder. You may not present another party's brand or creative works as your own, and you may not list, copy, or reproduce product descriptions or images obtained from third-party sources without a valid licence or authorization from the copyright or trademark owner.
  • **Facilitate illegal goods or services**: List, advertise, promote, sell, or facilitate any transaction involving goods or services that are illegal under applicable law, including but not limited to: (i) controlled substances, narcotics, or drug paraphernalia regulated under the *Controlled Drugs and Substances Act* (Canada), the *Criminal Code of Canada*, the *Cannabis Act* (Canada), or the *Controlled Substances Act* (USA), without holding all required federal, provincial, and local licences; (ii) prohibited or restricted weapons or weapon modification parts under the *Criminal Code of Canada* or applicable US federal or state law; (iii) prescription pharmaceuticals, alcohol, tobacco, or other age-restricted or licence-restricted goods, unless you hold all required licences and approvals in every jurisdiction in which you operate or sell; (iv) counterfeit, stolen, or pirated goods or software; or (v) any other goods or services whose offer or sale is prohibited under the laws of British Columbia, Canada, any US federal or state law, or any other applicable local jurisdiction.
  • **Post hate speech or harmful content**: Upload, publish, transmit, or distribute content that: (i) constitutes hate speech targeting individuals or groups based on race, colour, religion, sex, gender identity or expression, sexual orientation, disability, national or ethnic origin, age, or other characteristics protected under applicable human rights legislation (including the *Canadian Human Rights Act*, the *BC Human Rights Code*, or equivalent US federal and state civil rights laws); (ii) harasses, bullies, threatens, intimidates, or defames any person; (iii) incites violence or illegal activity; (iv) is obscene, pornographic, or sexually explicit, including — without exception — any content that sexualizes or exploits minors, which constitutes a criminal offence under the *Criminal Code of Canada* (ss. 163 and 163.1) and US federal law (18 U.S.C. §§ 2256–2260A); or (v) otherwise violates public safety regulations, consumer protection legislation, or applicable anti-spam laws, including *Canada's Anti-Spam Legislation* (CASL) and the US *CAN-SPAM Act*.

    • We may suspend or terminate access if we reasonably believe your use violates these Terms or creates risk to the Services or others. See also the detailed prohibited-content rules in Section 5.5 and our notice-and-takedown procedure in Section 5.6.

    4. Subscriptions, Billing, and Payments

    Some features require a paid subscription. Subscription terms, pricing, and plan limits may vary by tier.

    4.1 App Store Billing and Auto-Renewable Subscriptions

    If you purchase a subscription through Apple’s App Store, the following terms apply:

  • **Payment**: Payment will be charged to your Apple ID account at confirmation of purchase.
  • **Auto-Renewal**: Subscriptions automatically renew unless auto-renewal is turned off at least 24 hours before the end of the current subscription period.
  • **Renewal Charge**: Your account will be charged for renewal within 24 hours prior to the end of the current period at the rate of your selected plan.
  • **Managing Subscriptions**: You can manage your subscriptions and turn off auto-renewal by going to your Account Settings on your Apple device after purchase.
  • **Cancellation**: No cancellation of the current subscription is allowed during the active subscription period. You may cancel renewal of your subscription at any time by turning off auto-renewal through your Apple ID Account Settings.
  • **Free Trials**: If a free trial is offered, any unused portion of the free trial period will be forfeited when you purchase a subscription.
  • **Price Changes**: Subscription prices may change from time to time. You will be notified of any price changes in accordance with Apple’s policies, and you will have the opportunity to cancel before the new price takes effect.

    • Apple handles billing and payment processing for App Store subscriptions, and Apple’s terms apply. For details, see Apple’s terms at https://www.apple.com/legal/internet-services/itunes/.

    4.2 Subscription Tiers

    novo SOLUTION offers the following subscription tiers, each with different feature sets and limits:

  • **Starter**: Basic business management features
  • **Professional**: Advanced features including website integration and additional capabilities
  • **Enterprise**: Full-featured plan with premium support and expanded limits

    • Current pricing and feature details for each tier are displayed in the app at the time of purchase.

    4.3 Third-Party Payments

    If you enable payment processing or terminal features, payments may be processed by third-party providers (for example, Stripe, Square, PayPal, Clover-supported terminals). Their terms and policies apply to those services.

    4.4 Taxes and Tax Tool Disclaimer

    **4.4.1 Your Tax Obligations** You are responsible for all applicable taxes, duties, and fees related to your use of the Services unless required otherwise by law.

    **4.4.2 Tax Features Are Tools Only — Not Tax or Legal Advice** novo SOLUTION includes features to assist with tax-related business operations, including tax rate management, tax reporting, tax exemption tracking, tax nexus tracking, tax audit trails and logs, tax rate scheduling, and tax review reminders (collectively, "Tax Tools"). These Tax Tools are provided as operational aids only.

    IMPORTANT: THE TAX TOOLS ARE NOT A SUBSTITUTE FOR QUALIFIED TAX ADVICE. WE DO NOT PROVIDE TAX, LEGAL, OR ACCOUNTING ADVICE, AND NOTHING IN THE SERVICES CONSTITUTES SUCH ADVICE.

    We take no responsibility or liability for:

  • The accuracy, completeness, or currency of any tax rate, tax calculation, or tax estimate produced by the Services
  • Compliance with any federal, state, provincial, territorial, or local tax law or regulation
  • Proper sales tax nexus determinations, including but not limited to economic nexus obligations arising under applicable law (including post-South Dakota v. Wayfair requirements)
  • Proper collection, reporting, remittance, or filing of any taxes
  • Any penalties, interest, fines, or other amounts assessed by any tax authority
  • The accuracy or completeness of any audit trail, audit log, or tax report generated by the Services and relied upon in any tax authority proceeding or audit
  • Failures, delays, or errors in any scheduled tax rate changes
  • Tax exemption determinations or the validity of any exemption certificate managed through the Services
  • Changes in applicable tax laws or rates that are not reflected in the Services

    • You are solely responsible for:

  • Verifying that all tax rates, calculations, and settings are accurate and current for your jurisdiction(s)
  • Monitoring and complying with all applicable tax laws, including nexus obligations in each jurisdiction where you do business
  • Maintaining your own authoritative tax records independently of the Services
  • Consulting with a qualified tax professional, certified public accountant (CPA), or tax attorney regarding your tax obligations
  • Filing all required tax returns and remitting all taxes owed to the appropriate authorities
  • Responding to any inquiry, audit, or proceeding initiated by any tax authority

    • **4.4.3 Third-Party Tax API Providers** novo SOLUTION optionally integrates with third-party tax calculation services, including **TaxJar** (by TaxJar, Inc.), **Avalara AvaTax** (by Avalara, Inc.), and **Stripe Tax** (by Stripe, Inc.) (each a "Tax API Provider"). These integrations are optional and only active when you choose to configure them.

    When you enable a Tax API Provider:

  • Transaction data (such as product details, shipping addresses, and order amounts) may be sent to the selected Tax API Provider to perform real-time tax calculations.
  • Each Tax API Provider operates under its own terms of service and privacy policy. We are not responsible for their accuracy, availability, or compliance with applicable law.
  • You are responsible for reviewing and complying with the terms of any Tax API Provider you configure.
  • Enabling a Tax API Provider does not transfer your tax compliance obligations to novo SOLUTION or to the Tax API Provider. You remain solely responsible for verifying that tax calculations are correct and for all resulting tax obligations.

    • Relevant policies:

  • TaxJar: taxjar.com/privacy
  • Avalara: avalara.com/us/en/legal/privacy-policy.html
  • Stripe Tax: stripe.com/privacy

    • **4.4.4 No Guarantee of Accuracy** Tax laws change frequently. We do not guarantee that any tax rate, nexus determination, exemption, or calculation produced by the Services reflects current law. You should independently verify all tax information before relying on it for compliance purposes.

    **4.4.5 Online Store — Showcase Mode** The online store feature of novo SOLUTION operates in one of two modes depending on how you have configured tax and payment processing:

    **(a) Showcase Mode (Default):** If you have not configured a qualifying tax or payment provider integration, the online store is in **Showcase Mode**. In Showcase Mode:

  • Your store is publicly visible and customers can browse your products and view pricing.
  • Customers **cannot** complete a purchase, proceed to checkout, or place an order.
  • No payments are collected.

    • **(b) Checkout Mode:** The online store allows customers to complete purchases only when at least one of the following is properly configured and active:

  • A supported **Tax API Provider**: TaxJar, Avalara AvaTax, or Stripe Tax (configured with valid credentials in your Tax Settings).
  • A supported **payment provider** with built-in tax handling enabled: such as Stripe (with Stripe Tax enabled) or Square (with Square Tax enabled).

    • This requirement exists to protect business owners from collecting payments without a verified mechanism for calculating and remitting applicable taxes. **You are solely responsible for ensuring your selected tax or payment provider configuration is accurate and compliant with all applicable tax laws in your jurisdiction(s) before enabling checkout.**

    Enabling Checkout Mode and accepting online orders does not transfer any of your tax compliance obligations to novo SOLUTION. See Sections 4.4.1 through 4.4.4 for your full tax responsibilities.

    4.5 Bandwidth, Storage, and Usage Limits

    Each subscription plan includes bandwidth and storage allowances as described in the app at the time of purchase. We monitor bandwidth and storage consumption on a per-account basis to enforce these limits.

    **4.5.1 Billing Cycle and Bandwidth Reset**

    Bandwidth usage is measured and reset on a **calendar month** basis. On the 1st of each calendar month (UTC), your bandwidth usage counter resets to zero regardless of when your subscription was purchased. Storage usage is cumulative and does not reset monthly.

    **4.5.2 Bandwidth Enforcement Thresholds**

  • **At 80% and 90% of your plan's bandwidth limit**: We will notify you via in-app notifications and/or email that you are approaching your bandwidth limit. No restrictions are applied at this stage.
  • **At 100% of your plan's bandwidth limit**: New file uploads (images, media, documents) will be blocked. All existing data remains fully accessible. Core app functionality (invoicing, inventory, customer management) continues without interruption. An upgrade prompt displaying your current bandwidth and storage usage (in GB) against your plan's limits will be displayed to all users on the account (including staff and non-managerial users) at each sign-in until the account is upgraded or a new calendar month begins with usage below the limit.
  • **At 120% of your plan's bandwidth limit**: Your public-facing website will be automatically unpublished (taken offline). The iOS app and all internal business operations remain fully functional. Your data is not deleted or modified — only public website visibility is suspended.

    • **4.5.3 Storage Enforcement**

    Storage limits are checked before each file upload. If your account's total storage usage (including reserved space for pending uploads) exceeds your plan's storage allowance, new uploads will be blocked until storage is freed or your plan is upgraded.

    **4.5.4 Automatic Website Republishing**

    If your website was automatically unpublished due to exceeding bandwidth limits (as described in Section 4.5.2), your website's published status will be automatically restored when **either** of the following occurs:

  • **Plan upgrade**: You upgrade your subscription plan and your bandwidth usage under the new plan's limit is below 100%. Automatic republishing occurs immediately upon successful plan upgrade processing — no manual action is required.
  • **New billing period**: A new calendar month begins and your bandwidth usage resets to zero, bringing your usage below 100% of your plan's limit. Your website will be automatically republished upon the next bandwidth status check after the reset.

    • In both cases, automatic republishing applies **only** if the website was unpublished by our automated enforcement system. If your website was manually unpublished by an authorized user on your account, neither a plan upgrade nor a new billing period will automatically republish it — you must manually republish it through the iOS app.

    **4.5.5 No Data Loss**

    Reaching or exceeding bandwidth or storage limits does not result in any data deletion, corruption, or modification. Your existing data (products, invoices, customer records, media files, website content) remains intact and accessible through the iOS app regardless of limit status. Only new upload operations and public website visibility may be affected.

    **4.5.6 Monitoring and Notification**

    You can view your current bandwidth and storage usage at any time through the iOS app. The app displays your exact usage in gigabytes (GB) alongside your plan's limit for both bandwidth and storage, with visual progress indicators showing your current usage percentage. We will make commercially reasonable efforts to notify you as you approach plan limits, but ultimate responsibility for monitoring usage and upgrading as needed rests with you.

    4.6 Branch/Store Limits and Tier Downgrade

    Each subscription tier includes a maximum number of active branches (stores/locations) you may operate simultaneously. The specific branch limits for each tier are displayed in the app at the time of purchase and may be updated from time to time.

    **4.6.1 Branch Limits by Tier**

    Branch limits vary by subscription tier. In general:

  • **Starter** and **Professional** tiers include a limited number of active branches (typically one, unless a higher limit has been granted to your account).
  • **Enterprise** tier includes an expanded branch allowance as described in your plan details.

    • If your account has been granted a custom branch limit (for example, through a promotional offer or account-level override), that limit applies for the duration specified.

    **4.6.2 Downgrade — Branch Selection**

    If you downgrade to a tier with a lower branch limit and you currently operate more branches than the new tier allows, you will be prompted to select which branch(es) to keep active. You must make this selection before the downgrade can be completed. The system will not automatically deactivate branches without your explicit choice.

    **4.6.3 Grace Period**

    Branches you do not select to keep active will enter a **14-day grace period** during which:

  • The branch's status is changed to maintenance and it is immediately hidden from your public-facing website (including store locators, product availability displays, and contact pages).
  • The branch remains accessible within the iOS management app for review and data export during this period.
  • Staff users and future appointments associated with the deactivating branch are reassigned to your remaining active branch to minimize business disruption.

    • If you upgrade your subscription to a tier with a higher branch limit during the grace period, you may cancel the pending deactivation and restore the branch to full active status.

    **4.6.4 Data Preservation After Grace Period**

    After the 14-day grace period expires:

  • The branch is marked as inactive.
  • Branch data (products, inventory records, transaction history, customer associations, and other business records) is **compressed and archived** but **never deleted**. Your data remains recoverable if you later upgrade to a tier that supports additional branches.
  • Media files associated with the branch (such as product images) may be compressed to reduce storage usage, but original content is preserved in reduced form.

    • **4.6.5 No Data Loss**

    Branch deactivation resulting from a tier downgrade does not result in any permanent data deletion. All business records, transaction history, and customer data associated with a deactivated branch are preserved in archived form. Only the branch's active/public status and associated storage footprint are affected.

    5. Your Data and Your Responsibilities

    5.1 Your Content and Business Data

    You retain ownership of the data and content you submit to the Services (“Customer Data”). You are responsible for the legality of Customer Data, including obtaining any required notices and consents from your customers, employees, or other individuals.

    5.2 Data Protection Roles

    Where applicable:

  • Your business typically acts as the **data controller** for Customer Data you upload or manage.
  • novo SOLUTION typically acts as a **service provider / processor** for Customer Data when we process it to provide the Services.

    • 5.3 Backups and Export

    We provide features intended to protect data integrity (including backups and sync), but you are responsible for maintaining appropriate backups and export processes for your business needs.

    5.4 Sensitive Data; No HIPAA Use

    “**Sensitive Data**” includes (without limitation): government-issued identifiers, Social Insurance Numbers, passport numbers, payment card data beyond what a payment processor is designed to handle, precise geolocation, biometric identifiers, health/medical information, or other sensitive categories regulated by law.

    Unless we expressly agree in writing, you must not upload, store, or process Sensitive Data (including **Protected Health Information (PHI)**) in the Services.

    The Services are **not designed for HIPAA compliance** and we do not act as a “business associate” under HIPAA. Do not use the Services to store or process PHI unless we have a separate written agreement that specifically permits it.

    5.5 Prohibited Content

    In addition to the general restrictions in Section 3, you must not upload, store, publish, display, transmit, or distribute through any feature of the Services — including your online store, invoices, estimates, website pages, product listings, images, descriptions, or social media posts — any content that falls into the following categories ("Prohibited Content"):

    **(a) Intellectual Property Infringement** Content that infringes, misappropriates, or otherwise violates any copyright, trademark, trade secret, patent, moral right, or other intellectual property or proprietary right of any person or entity, including without limitation:

  • Images, photographs, illustrations, graphics, audio, or video obtained from third parties without a valid licence or the express written permission of the rights holder;
  • Brand names, logos, slogans, or trade dress belonging to a third party used without the express written authorization of the trademark owner;
  • Product descriptions, marketing copy, or creative works reproduced or substantially adapted from third-party sources without authorization;
  • Content that falsely implies an affiliation with, endorsement by, or sponsorship from any third party; or
  • Software, music, films, or other creative works distributed without the required licence.

    • **(b) Illegal or Regulated Goods and Services** Content that lists, advertises, promotes, prices, sells, or facilitates any transaction involving goods or services that are illegal or require a licence, permit, or regulatory approval that you do not hold, including:

  • Controlled substances, narcotics, precursor chemicals, or drug paraphernalia regulated under the *Controlled Drugs and Substances Act*, S.C. 1996, c. 19 (Canada); the *Criminal Code*, R.S.C. 1985, c. C-46 (Canada); the *Cannabis Act*, S.C. 2018, c. 16 (Canada); or the *Controlled Substances Act*, 21 U.S.C. § 801 et seq. (USA), unless you hold all applicable federal, provincial, state, and local licences for each jurisdiction in which you operate or sell;
  • Prohibited firearms, prohibited or restricted weapons, suppressors, illegal weapon modification parts, or other items regulated under the *Criminal Code of Canada* or applicable US federal law (Gun Control Act, 18 U.S.C. § 921 et seq.), or state law;
  • Prescription pharmaceuticals, natural health products requiring a site licence, alcohol, tobacco, vaping products, or other age-restricted or licence-restricted products, unless you hold all required approvals in every jurisdiction where you conduct sales;
  • Counterfeit, stolen, or materially misrepresented goods, or pirated software and media;
  • Products or services subject to trade embargoes, sanctions, or export controls under the *Export and Import Permits Act* (Canada), the *Special Economic Measures Act* (Canada), US Export Administration Regulations (EAR), or Office of Foreign Assets Control (OFAC) sanctions; or
  • Any other goods or services whose offer, advertisement, or sale is prohibited under the laws of British Columbia, Canada, any US federal or state jurisdiction, or any other jurisdiction in which you operate.

    • **(c) Hate Speech, Harassment, and Harmful Content** Content that:

  • Constitutes hate speech, propaganda, or material that promotes, glorifies, or incites hatred, discrimination, or violence against individuals or groups on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, disability, national or ethnic origin, age, or other characteristics protected under the *Canadian Human Rights Act*, R.S.C. 1985, c. H-6; the *BC Human Rights Code*, R.S.B.C. 1996, c. 210; the US Civil Rights Act (42 U.S.C. § 2000a et seq.); or equivalent applicable human rights legislation;
  • Harasses, bullies, threatens, stalks, intimidates, or defames any individual or group;
  • Incites, instructs, or facilitates any criminal act or violence;
  • Is obscene, pornographic, or sexually explicit, including — without exception and constituting a zero-tolerance policy — any content that depicts, sexualizes, exploits, or grooms minors, which is a criminal offence under the *Criminal Code of Canada* (ss. 163, 163.1, and 172.1) and US federal law (18 U.S.C. §§ 2256–2260A); or
  • Violates applicable public safety, consumer protection, privacy, or anti-spam legislation, including *Canada's Anti-Spam Legislation*, S.C. 2010, c. 23 (CASL), the US *CAN-SPAM Act* (15 U.S.C. § 7701 et seq.), or the *Personal Information Protection and Electronic Documents Act* (PIPEDA).

    • **Your Responsibility.** You are solely responsible for ensuring that all content you or your authorized users upload or publish through the Services complies with this Section 5.5 and all applicable law. novo SOLUTION does not pre-screen user-uploaded content but reserves the right to remove or disable access to any Prohibited Content at any time without prior notice, and to terminate accounts responsible for repeated or egregious violations.

    5.6 Notice and Takedown — Copyright and Prohibited Content

    **5.6.1 Purpose** novo SOLUTION respects intellectual property rights and complies with applicable law regarding user-uploaded content. This procedure applies to claims of copyright infringement and reports of other Prohibited Content (as defined in Section 5.5) stored or displayed through the Services.

    **5.6.2 How to Submit a Takedown Notice** If you believe that content stored or displayed through the Services infringes your copyright or other intellectual property rights, or constitutes Prohibited Content under Section 5.5, submit a written notice to:

    > **Designated Agent — Content Takedown** > Email: **support@novosolution.org** > Subject line: **"Content Takedown Notice"**

    **5.6.3 Required Information for Copyright Infringement Notices** To be effective, a copyright takedown notice must include all of the following:

    (a) **Identification of the work**: A description of the copyrighted work claimed to be infringed, or — if multiple works at a single site are covered — a representative list of those works.

    (b) **Identification of the infringing material**: Sufficient information to identify and locate the specific material within the Services (for example, the URL, account name, or a description of where the content appears).

    (c) **Contact information**: Your full legal name, mailing address, telephone number, and email address.

    (d) **Good-faith statement**: A statement that you have a good-faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or applicable law.

    (e) **Accuracy statement**: A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or are authorized to act on behalf of the copyright owner.

    (f) **Signature**: Your physical or electronic signature.

    We may request additional information before acting on a notice that does not meet these requirements. Notices that are materially incomplete may not result in action.

    **5.6.4 Counter-Notices** If you believe your content was removed or disabled in error, you may submit a written counter-notice to the address above containing:

    (a) Identification of the content that was removed and its location before removal; (b) A statement, under penalty of perjury, that you have a good-faith belief the content was removed as a result of mistake or misidentification; (c) Your full name, address, telephone number, email address, and a statement consenting to the jurisdiction of the courts of British Columbia, Canada (or, if you are located in the United States, the federal district court for your district), and that you will accept service of process from the original complainant; and (d) Your physical or electronic signature.

    Upon receipt of a valid counter-notice, we may restore the content within a reasonable period unless the original complainant notifies us that they have initiated legal action to restrain the alleged infringement.

    **5.6.5 Repeat Infringers** novo SOLUTION maintains a policy of terminating, in appropriate circumstances, the accounts of subscribers and users who are repeat infringers of intellectual property rights or who repeatedly post Prohibited Content. We reserve the right to terminate any account without notice in cases of severe or criminal violations (including any content involving the exploitation of minors).

    **5.6.6 Platform Liability Limitation — Safe Harbour** novo SOLUTION operates as a passive hosting provider with respect to content uploaded or published by business owners and their customers. We do not create, edit, or endorse such content. To the maximum extent permitted by applicable law:

  • We are not liable for third-party content uploaded through the Services, provided we respond to valid takedown notices in accordance with this Section 5.6.
  • This limitation is intended to be consistent with the safe-harbour protections available under the *Digital Millennium Copyright Act* (DMCA), 17 U.S.C. § 512 (USA), and analogous intermediary, hosting, caching, and notice-and-notice principles recognized under the *Copyright Act*, R.S.C. 1985, c. C-42 (Canada), including ss. 31.1 and 41.25–41.27.
  • Nothing in this Section limits our right to remove content we determine, in our sole discretion, to be in violation of these Terms, applicable law, or harmful to the Services, other users, or third parties.

    • **5.6.7 Abuse of Process** Submitting a takedown notice or counter-notice that you know to be materially false or misleading may expose you to civil liability, including damages and legal fees, under applicable law. novo SOLUTION reserves the right to share notice information with the account holder whose content is the subject of the notice.

    6. Third-Party Services and Integrations (Including Social Media)

    The Services may integrate with third-party platforms that you choose to connect. Examples include:

  • **Social media**: Facebook/Instagram (Meta), TikTok
  • **Payments**: payment processors and terminal providers
  • **Email providers** and other business integrations

    • When you connect an integration, you authorize us to access and process necessary tokens and metadata to provide that integration. You are responsible for complying with the third party’s terms, policies, and platform rules.

    6.1 Social Media Posting and Data Deletion

    If you enable social media integrations:

  • novo SOLUTION may allow you to publish content (for example, product posts) to your connected accounts/pages.
  • Disconnecting an integration stops automated posting and removes stored access where supported.
  • The app provides a “Delete All Social Media Data” option which is designed to disconnect accounts and delete stored connection data (including tokens and local cached settings).

    • Important:

  • Content already posted to third-party platforms remains on those platforms unless you remove it there.
  • Provider-side revocation may be attempted where supported, but revocation is not guaranteed in all cases.

    • 7. Intellectual Property

    The Services, including software, design, text, graphics, and logos, are owned by novo SOLUTION or its licensors and are protected by intellectual property laws.

    We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services during the term of your subscription or authorized use, subject to these Terms.

    8. Confidentiality

    You may receive non-public information about the Services. You agree not to disclose it except as required for authorized use of the Services.

    9. Service Availability, Disclaimers

    The Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law:

  • We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.
  • We do not warrant that the Services will be uninterrupted, error-free, or that data loss will never occur.

    • YOU ACKNOWLEDGE THAT USE OF THE SERVICES IS AT YOUR SOLE RISK. YOU ARE SOLELY RESPONSIBLE FOR CONFIGURING, USING, AND MAINTAINING APPROPRIATE BACKUPS, SECURITY CONTROLS, AND OPERATIONAL PROCEDURES FOR YOUR BUSINESS, INCLUDING EXPORTING AND BACKING UP CUSTOMER DATA YOU STORE IN THE SERVICES.

    10. Limitation of Liability

    To the maximum extent permitted by law:

  • novo SOLUTION will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, goodwill, or business interruption.
  • Our total liability for any claim related to the Services will not exceed the amount you paid us for the Services in the 12 months before the event giving rise to the claim (or, if greater rights apply under law, the minimum permitted by law).

    • TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE THAT novo SOLUTION HAS NO RESPONSIBILITY OR LIABILITY FOR ANY LOSS OR CORRUPTION OF DATA, LOSS OF BUSINESS, LOST PROFITS, OR OTHER DAMAGES ARISING FROM YOUR USE OF (OR INABILITY TO USE) THE SERVICES, INCLUDING ANY RELIANCE ON REPORTS, ANALYTICS, AUTOMATIONS, THIRD-PARTY INTEGRATIONS, OR CONFIGURATION SETTINGS.

    11. Indemnification

    You agree to defend, indemnify, and hold harmless novo SOLUTION and its affiliates from claims, damages, liabilities, and expenses arising from:

  • Your Customer Data
  • Your use of the Services in violation of these Terms
  • Your violation of law or third-party rights

    • 12. Termination

    You may stop using the Services at any time. We may suspend or terminate your access if you violate these Terms or if we must do so to protect the Services or comply with law.

    Upon termination:

  • Your access to the Services may end.
  • You may lose access to certain features and integrations.
  • You remain responsible for exporting any Customer Data you need, subject to applicable retention and deletion processes.

    • 12.1 Account Deletion

    In compliance with Apple App Store requirements, novo SOLUTION provides account deletion directly within the app.

    **How to Delete Your Account:**

    1. Open the novo SOLUTION app

    2. Navigate to **Settings** > **Account**

    3. Tap **Delete Account**

    4. Confirm your decision when prompted

    **Account Deletion Terms:**

  • **Permanent Deletion**: Account deletion is permanent and cannot be undone. We do not offer temporary account deactivation.
  • **No Customer Service Required**: You can complete account deletion entirely within the app without needing to call, email, or contact support.
  • **Data Removal**: Upon account deletion, all your account data, business data, connected integrations, website content, local backup files, iCloud backup files, and cached data will be permanently deleted. OAuth tokens for connected services will be revoked with the third-party providers.
  • **Apple Subscription Not Automatically Cancelled**: Your Apple App Store subscription is managed by Apple and is NOT automatically cancelled when you delete your account. You must cancel your subscription separately through your Apple ID subscription settings or at https://apps.apple.com/account/subscriptions. If you do not cancel, Apple may continue to charge you.
  • **Third-Party Content**: Content you have already posted to third-party platforms (such as Facebook, Instagram, or TikTok) will remain on those platforms unless you delete it directly from those platforms.
  • **Export Your Data**: You are responsible for exporting any data you wish to retain before initiating account deletion.
  • **Processing Time**: Account deletion is processed immediately upon confirmation. All data is deleted immediately and cannot be recovered.

    • For more details on data deletion, please refer to Section 9 of our Privacy Policy.

    13. Privacy

    Our Privacy Policy (available at https://www.novosolution.org/privacy) explains how we collect and use information, including how to manage data deletion and integrations. Please review the Privacy Policy and the in-app privacy settings.

    14. Changes to These Terms

    We may update these Terms at any time, **without prior notice**, to the extent permitted by law. Updated Terms are effective when posted (or as otherwise stated). By continuing to use the Services after updated Terms are effective, you agree to the updated Terms. If notice is required by applicable law for certain changes, we will provide the required notice.

    15. Additional Standard Terms

    15.1 Export Controls and Sanctions

    You represent that you are not located in (and will not use the Services in) any jurisdiction where such use is prohibited by law and that you will comply with applicable export control and sanctions laws.

    15.2 Force Majeure

    We will not be liable for any delay or failure to perform resulting from causes outside our reasonable control (for example, outages, acts of government, natural disasters, labor disputes, internet/service provider failures, or third-party platform failures).

    15.3 Assignment

    You may not assign these Terms without our prior written consent. We may assign these Terms as part of a merger, acquisition, reorganization, or sale of assets.

    15.4 Severability; Waiver

    If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect. A waiver of any breach is not a waiver of any other breach.

    15.5 Entire Agreement

    These Terms (together with the Privacy Policy and any additional written terms for specific features or enterprise plans) are the entire agreement regarding the Services and supersede prior or contemporaneous agreements on the subject.

    16. Governing Law; Venue

    These Terms are governed by the laws of the **Province of British Columbia** and the federal laws of **Canada** applicable therein, without regard to conflict of law principles.

    To the extent permitted by law, you agree that any dispute, claim, or proceeding arising out of or related to the Services will be brought exclusively in the courts located in **Vancouver, British Columbia**, and you consent to the personal jurisdiction of those courts.

    17. Notices and Contact

    Legal: support@novosolution.org Privacy: support@novosolution.org

    Version 1.1.7 • Last updated: 5/21/2026