Frequently asked questions

Yes — that is one of the most common setups. Put an iPad on the counter for checkout, keep an iPhone for floor selling or stock checks, and use a Mac for deeper back-office work. Everything stays in sync.

You can leave the spreadsheet behind. Add your products in Novo Solution once, then every sale, invoice, and stock change updates the same catalog — so you are not reconciling rows after closing time.

Yes. Take your iPhone or iPad with you, scan items with the camera, ring sales on the go, and keep inventory accurate when you get back to the shop. No bulky terminal to haul around.

Novo Solution is designed around modern Apple devices and cloud sync. For the smoothest experience — especially payments, online store, and multi-device sync — stay connected. If you often sell off-site, plan for mobile data on your iPhone or iPad.

Yes. Staff can work across devices while sharing the same business data — useful when one person is on POS and another is updating stock or following up with customers.

Yes. Novo Solution includes appointment scheduling, so salons, repair desks, and service-based retail can take bookings without a separate scheduling app.

Yes. Create invoices in seconds for deposits, custom orders, watch repairs, or account customers — while still using the same product and customer records as your POS.

Yes. Specialty retailers use it for detailed inventory, high-value sales, customer history, and invoices — without forcing everything into a generic grocery-style POS.

Yes. Launch a storefront connected to your inventory, start with a free subdomain, and connect a custom domain when you are ready. Your catalog stays aligned between the app and the website.

Novo Solution is built for Apple devices — iPhone, iPad, and Mac — so you get a native experience on the hardware many boutique and specialty retailers already use. It is not an Android or Windows POS app.

Yes, where Apple Tap to Pay is available on iPhone. Customers tap their contactless card or phone on your iPhone. You can still use traditional payment flows when you need them, but you do not have to buy a reader just to get started.

Yes. Novo Solution turns your business profile into a branded card with your photo, phone, and a link to your store. Share it as a link, a QR code, or a contact card, and someone without the app can still open it on the web.

You can create and manage gift cards and promotional vouchers in the app — useful for holidays, store credit, and loyalty-style offers without bolting on another tool.

Yes. Novo Solution includes WhatsApp integration so your team can communicate with customers from the same business workflow — instead of juggling personal phones and lost threads.

Many tools are either storefront-first or hardware-first. Novo Solution is Apple-native and built to run inventory, POS, customers, invoices, and your online store together — without requiring an expensive terminal stack on day one.

Yes. Track inventory and operations across locations as your business grows, so stock and sales are not trapped in one device or one spreadsheet.

Most small retailers can download from the App Store, add a few products, and take a first sale the same day. There is no hardware installation project standing between you and checkout.

Novo Solution includes inventory management, point of sale, invoicing, customer management, online store tools, digital business cards, appointments, CRM pipelines, staff tools, barcode scanning with your device camera, and Tap to Pay support on iPhone where available.

Yes. Checkout and inventory stay connected, so every sale updates stock levels in real time across iPhone, iPad, and Mac.

Yes. You can launch a professional online storefront connected to your inventory, so in-store and online stock stay aligned.

Yes. Build a branded card from your business profile, with your photo, phone, and a link to your store. Share a link, a QR code, or a contact card. People without the app can still open it on the web.

Yes. Use the built-in camera on your iPhone or iPad to look up barcodes and QR codes — no dedicated scanner hardware required.

Yes. Capture customer details, track purchase history, and keep leads and opportunities organized in one place.

Yes for many workflows. Digital receipts and invoices reduce printer dependency, and Tap to Pay on iPhone can accept contactless payments where supported — so you can start without a full hardware stack.

Yes. Depending on your plan, Novo Solution includes email marketing tools so you can stay connected with customers alongside inventory, POS, and invoices.

Siri AI Full Access is an opt-in setting for Apple Intelligence on iOS 27 or later. When enabled on a supported device, Siri AI can help across AI-eligible Novo Voice features while still respecting your role, plan, and demo-mode limits. Processing stays on-device or uses Apple Private Cloud Compute.

External AI stays on a Standard tier: sales, inventory, appointments, and invoicing can proceed within your permissions, while financial and customer data are summarized with sensitive fields redacted. User management, bulk destructive actions, and API keys or security settings are blocked.

Open Settings → AI Access (or Novo Voice → AI Access & Permissions), review availability, and toggle Full Access. Turning it on shows a consent disclosure; turning it off revokes access immediately. It is off by default.

Settings → AI Access shows a Recent AI Activity log on your device, including provider, access tier, and whether an action ran or was blocked. Prompt contents are not stored in that log.

No. Third-party AI only receives minimized, redacted prompt data under the Standard tier. Siri AI Full Access uses Apple’s on-device or Private Cloud Compute path. BYOK API keys are encrypted at rest and are not CloudKit-synced.